VOLUNTARY RECALL OF THE NEO BT PRO.
IF YOU OWN AN ARVA NEO BT PRO, STOP USING IT IMMEDIATELY AND FOLLOW THE RETURN PROCEDURE DESCRIBED BELOW.
Read the full press release here.
YOUR SAFETY FIRST
For over 40 years, ARVA has been designing avalanche safety equipment with one constant goal: to ensure maximum performance and reliability. Every product undergoes rigorous testing to exceed industry standards.
Recently, we identified an isolated issue with some NEO BT PRO devices. This malfunction may lead to abnormal battery consumption, causing in some cases a restart and deactivating the transmit and search modes.
To ensure your safety, we have decided to voluntarily recall all NEO BT PRO units for inspection. If necessary, your device will be repaired or replaced free of charge.
TECHNICAL DETAILS OF THE ISSUE
The malfunction is caused by a defective electronic component on the circuit board. After several months of use, this defect may manifest, although it was not detected during our rigorous quality checks carried out on 100% of the devices.
Once we were alerted by users, we inspected our entire stock and confirmed that only the NEO BT PRO model is affected. All other models in the range remain fully functional.
We are actively working to resolve this issue permanently, strengthen our production processes, and ensure a reliable and fast repair for each affected device.
Screengrab of return procedures from ARVA.
Understanding the Problem
WHAT IS THE ISSUE IDENTIFIED WITH THE NEO BT PRO?
This malfunction results in abnormal battery consumption, which may cause the avalanche transceiver (DVA) to restart in a loop. In these cases, the transmit and search modes become inactive.
This issue is caused by a defective electronic component on the board. After several months of use, this defect may manifest, although it was not detected during our quality control checks on 100% of the devices.
WHY WAS THIS PROBLEM NOT DETECTED EARLIER?
The malfunction only appears after several months or seasons of use. Additionally, the number of affected devices is extremely low, which complicated statistical detection.
HOW WAS THIS PROBLEM DISCOVERED?
It was users who reported the issue to us, enabling our teams to identify the cause.
HAS AN ACCIDENT OCCURRED DUE TO THIS DEFECT?
To date, no accidents related to this issue have been reported.
Specific Questions
CAN I CONTINUE USING MY NEO BT PRO IF IT WORKS PROPERLY?
No, we ask that you immediately stop using it and follow the return procedure to ensure your safety.
WILL ARVA CONTINUE TO SELL THE NEO BT PRO MODEL?
Yes, after the full resolution of this issue, the NEO BT PRO will continue to be available. It remains a reference for its performance and reliability.
HOW WILL ARVA PREVENT SIMILAR CASES IN THE FUTURE?
We have strengthened our component inspection processes upon receipt and optimized our production line as part of our continuous improvement efforts.
